Notice ID 36C10B24Q0026
Scope of Work
The Contractor shall provide Cisco branded SNTC Service and SWSS for VA owned and managed Cisco equipment and applications worldwide to include all VA owned and managed Cisco brand Routing and Switching devices, Security systems, UC systems, Wireless Local Area Network (LAN) Systems, TelePresence, telephony, and Data Center/Unified Computing systems (servers and converged virtualization). SWSS services are limited to the systems as defined later in this PWS.
The Contactor shall provide Cisco Collaboration Flex Enterprise Services to include cloud, on-premises, and hosted collaboration services and licensing in one unified service and shall provide technical and operational support for meetings, messaging, and unified communications calling services for VA Knowledge Workers (employees), to include software, upgrades, and support as defined in this PWS.
The Contractor shall provide Cisco Business Critical Services to support the VA mission by providing and supporting operational products and solutions currently in use while helping build an IT strategy for the future to include optimization services to include focused technical support, inventory management, knowledge transfers, mentoring, and training support (to include learning credits, lab testing, and modeling lab support).
The Contractor shall provide all services and support as defined in this PWS for all VA Administrations, Offices, and operational entities at the place of performance as defined in this PWS.
These collective unified support capabilities shall be referred to and constitute a CBCESA…
The period of performance (PoP) shall be 12 months from date of award with four 12-month option periods.
