Friday, May 17, 2024

Making An Impact In Customer Experiences with MaryAnn Monroe

Today we learn about the journey of MaryAnn Monroe, the VP of Total Experience at Maximus.  MaryAnn has spent her life focused on public service, and she draws from her background in working to ensure those she serves experience the highest levels of satisfaction and outcomes, all while driving her teams to truly shine.

MaryAnn Monroe, VP of Total Experience at Maximus

MaryAnn Monroe is responsible for developing and integrating Maximus Federal’s customer experience strategy into its culture and business strategy. She focuses on understanding and aligning customers’ needs and expectations with the Maximus Federal strategic business objectives to enhance government services and elevate customer experiences to achieve the highest levels of satisfaction, performance, and outcomes. Before joining Maximus, MaryAnn served as director of customer experience, chief of staff, and director of USAGov Contact Center for Technology Transformation Service (within General Services Administration), director of the Cancer Information Service for the National Cancer Institute and National Institutes of Health, director of customer success (public sector) for eGain Corporation, and director of customer experience for HighPoint Global.



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