Wednesday, May 1, 2024

DHA Pre-solicitation: CustomerX Vendor Pool and Subsequent Pods

Notice ID: HT003824SC001

Description

PEO DHMS strives to deliver world-class technologies in the health information field. Our goal is, where appropriate, for our technologies and conduct to be indistinguishable from those of leading private-sector technology firms. In order to achieve this, we have undertaken several transformation efforts to mature the organization’s posture, technologies, and business practices. One transformation initiative is the enhancement of support to our customers who use our applications.

CustomerX is designed to provide comprehensive customer success/onboarding solutions for each of our prime products, including user support management, training & exercise support, release & deployment, IT service management, active system monitoring, service PMO support, and hardware & software support services across the PEO DHMS product portfolio.

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