HHS IHS RFQ: RPMS Software Support and Service

Notice ID: 75H70523Q00021

Description

The purpose of this contract is to purchase Resource Patient Management System (RPMS) support services at Red Lake Hospital and its affiliated site Ponemah Health Center.

Objective:

1. The contractor will provide full software maintenance and support service installations of new/existing (RPMS) software and patch maintenance for the Red Lake Hospital and its affiliated site Ponemah Health Center. Providing routine monitoring of system backups, error traps, database space allocation, and database integrity, and correction of erroneous pointers and other problems identified in the monitoring process or by Red Lake Hospital IT department.

Government Furnished Property, Facilities, and Services

1. The contractor will provide all labor and materials to maintain the service agreement.
2. Should on-site work by contracting staff be necessary, Red Lake Hospital will provide during on-site visits, a reasonable work area consisting of a desk, computer terminal, telephone, and office supplies.

Technical Requirements:

Remote Support Requirements:

1. Secure remote access can be achieved using a remote control application such as Remote Desktop via VPN.
2. Red Lake Hospital will provide file system level access such as Remote Desktop (RDP) as well as access to Ensemble at the Administrator level.
3. Red Lake Hospital will also provide routine programmer-level access to RPMS for the contracting staff.

Program Enhancements:

1. Support service includes periodic upgrades and enhancement to RPMS software. These enhancements are based on the release notifications of IHS developers/supporters for IHS clinical applications.
2. If the contractor is unable to resolve a problem, the contractor will work with the IHS developers/supporters for that application, along with Red Lake IT staff and applications users, to get the problem resolved.

Designated Software: RPMS Modules

1. Patient Care Component
   1. Heath Summary
   2. Health Summary Building
   3. PCC Management Reports
   4. PCC Data Entry
2. Diabetes Management System…

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