“Cognosante’s recently launched customer experience (CX) business sector, CognoConnected, has been re-awarded the Enrollment Resolution & Reconciliation (ER&R) and Form 1095-A Data Reporting contract by the Centers for Medicare & Medicaid Services (CMS). This five-year contract supports CMS’ Center for Consumer Information and Insurance Oversight (CCIIO) and consists of a base year and four option years with an approximate value of $200 million.”
“Cognosante will support CCIIO’s mission to implement Affordable Care Act (ACA) reforms and improve accessibility to health insurance for Americans by helping resolve some of the most complex enrollment challenges in the Federally Facilitated Exchange/Marketplace (FFE/FFM). The company’s experts will utilize customer journey mapping, leverage artificial intelligence (AI) and automation, and apply policy and compliance expertise to resolve marketplace discrepancies, identify consumer pain points, and accelerate manual, labor-intensive processes to deliver an enhanced customer experience.”
“’Our support of this program dates back to 2013 and we are extremely grateful for the opportunity to continue our partnership with CMS and CCIIO,’ said James Gordon, CognoConnected president. ‘Our team of subject matter experts and analysts will continue to introduce new and innovative ways to address consumer needs, enhance the overall customer experience across the program, and help ensure Americans are able to utilize the FFM to obtain health insurance coverage…'” Read the full press release here.
Source: Cognosante Awarded $200 Million Enrollment Resolution & Reconciliation Form 1095-A Data Reporting Contract – December 9, 2021. Cognosante.
Cognosante was named to the list of NXT UP firms poised to make big waves in the Federal sector in 2020 and for years to come.
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CMS awards $200M Enrollment Resolution & Reconciliation Data Reporting contract
