“As agencies modernize their IT infrastructure to remain competitive in the digital ecosystem, leaders are spearheading change management to ensure their workforce is up to speed.”
“’One of the goals of change management is aligning people and culture with strategic shifts in organizational direction in order to overcome resistance and increase engagement for an effective transformation,’ according to the General Services Administration’s change management model implementation guide…”
“The Food and Drug Administration is one of many agencies that has adopted a new model to train its workforce to help drive its digital transformation. Earlier this month, Ram Iyer, the agency’s chief data officer, explained a new training model FDA is using to help the workforce implement its Data Modernization Action Plan (DMAP).”
“To do this, FDA is upskilling its workforce to support its data initiatives and create a data literate culture by using a 70-20-10 approach to training. This method deems that 70% of training will be project-based learning, 20% will be mentoring and 10% will come from classical learning.”
“’If you just start with lots of training, it’s easy to roll out, but it really doesn’t provide a whole lot of tangible value,’ Iyer said. ‘We’re trying to see if we can reverse that model.'”
“The Department of Veterans Affairs is also pushing change management as it concludes its strategic review of its electronic health records modernization (EHRM) program that began in March 2021.”
“As VA compiles its report, McDonough highlighted that change management is going to be a strong focus for the EHR effort, with VA equally prioritizing three key areas: technology, change management and training…” Read the full article here.
Source: Change Management Key to Transforming the Federal Workforce – By Sarah Sybert, July 14, 2021. GovernmentCIO.
