“Cognosante, a leader in health information technology solutions and services, today announced the acquisition of J.Lodge, an industry leader in contact center monitoring and quality assurance.”
“Inspired by Jackie Lodge’s personal story—a lifelong survivor of a debilitating medical condition—J. Lodge supports alternative work environments and flexible schedules, providing remote job opportunities to an under-employed segment of the U.S. population. Cognosante’s acquisition of J.Lodge will expand meaningful career opportunities for disabled persons, Veterans, caregivers, and the spouses of servicemembers.”
“J.Lodge employs innovative technology and an exceptional U.S.-based workforce, combining practical experience with modern data science methods. J.Lodge uses proprietary MyQuality software and industry-leading speech analytics to deliver metrics-driven solutions that identify business improvement opportunities and measure tangible results. This acquisition allows Cognosante to offer differentiated quality monitoring services to its health-focused clients…” Read the full press release here.
Source: Cognosante Acquires J.Lodge, an Innovator in Contact Center Quality Assurance – October 11, 2018. PRWeb.
