Tag: Customer Experience (CX)
News
MeriTalk: VA Official Details Behind-the-Scenes Efforts to Boost Service...
"The Department of Veterans Affairs (VA) is often spotlighted for its veteran-facing modernization...
News
Apple and Microsoft to attend meeting with HHS focused...
"Apple and Microsoft will each be sending a representative to a meeting on...
News
Cussatt says VA Addressing Promise and Challenges of Patient...
"The Department of Veterans Affairs manages one of the largest health care networks...
News
Interview: VA’s Neil Evans says Agency seeing substantial growth...
“The U.S. Department of veterans affairs has been making major investments in innovating...
Xtra Jobs
VA’s Veterans Experience Office seeking Operations Officer
The Operations Officer develops effective operations for various channels, governance, acquisition, and contract...
Xtra Jobs
VA Seeking Multi-Channel Technology Operations Officer for Veterans Experience...
Responsibilities:
The Operations Officer develops effective operations for various channels, governance, acquisition, and contract...
News
Stars and Stripes: VA inspector general warns long wait...
“Department of Veterans Affairs patients seeking private sector health care saw a nearly...
News
GAO says VA Faces Challenges with Racial Health Equity,...
“Twenty-two percent of the patient population at the Department of Veterans Affairs (VA)...
Industry Moves
VA taps Deputy Director for Patient Experience
Michael Renfrow, a leader in patient experience, customer experience, leadership coaching, strategic planning,...