Tuesday, April 16, 2024

Taking an Empathy-First Approach to Human Centered Design with Tahera Zamanzada

On today’s Keeping IT Brief, ICF’s Vice President of Digital Transformation, Tahera Zamanzada, shares the importance of bringing an empathy-first approach to human-centered design, and how mission and IT leaders looking to undergo digital modernization can find success in this approach. Tahera will explain the role of “human-centered design” in product development and management, and how it applies in a government context.


Tahera Zamanzada, Vice President of Digital Transformation at ICF
Tahera has 15 years of experience in helping organizations and federal agencies keep up with a rapidly evolving digital landscape and improve the digital customer experience through the adoption of cloud platforms. As a thought leader and digital advisor, Tahera consults on the challenges surrounding digital transformation, cloud adoption, and technology modernization. She has a passion for multi-cloud strategies, human-centered design, and data transformation.


ICF is a global advisory and digital services provider with approximately 8,000 full- and part-time employees. Not a typical consultancy, ICF business analysts and policy specialists work hand-in-hand with digital strategists, data scientists and creatives. ICF combines unmatched industry expertise with technology to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future.


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