The Assistant Director serves as the Executive (Senior Executive Services (SES)) Director, senior level Veterans Affairs (VA) leadership, and VBA management confidential subject matter expert (SME) through the Deputy Executive Director on complex and difficult issues associated with policies and programs as they are related to administrative operations, the delivery of benefits and services to active duty personnel, Reservists, Guardsmen, Veterans and their families.
Duties
- Serves as an advisor to the SES, Deputy Director and senior leadership, on quality management and site visit compliance protocols issues related to briefings, presentations, strategic planning events, mandatory reports, as well as staff actions and taskings, military services activities, outreach, and Web/social media. Maintains liaison with federal and state officials, and representatives of other organizations regarding issues related to the outreach, customer service, and related activities. Represents the Office through active participation in conferences, meetings, hearings, and various other presentations, attended by officials both within and outside of the agency and private industry representatives.
- Promotes and leads organizational change, leveraging its impact. Develops plans to convert strategic goals into actions. Strategically manages resources throughout the Office to ensure high performance, greater public accountability, quality service, customer satisfaction and creates products that enhance Servicemember economic well-being. Responsible for the development of providing cleaner access to all VA benefits; this entails interfacing with U.S. Department of Defense (DOD) and creating warm handoffs with public and private entities.
- Conduct analyses and performance metrics to provide a predictive outcome using modeling and simulation to devise strategies for impacting service members and families during each stage of the Military Life Cycle; manage planning, sustainment, and performance assessment activities for the Office program vehicles including all contracts such as the Personalized Career Planning and Guidance (PCPG) and Veterans Transition Assistance Grant Program (VTAGP).
- Analyze existing data related to education (such as the Government Issue (GI) Bill usage rates) and produce regular reports with results. Document and report on program expenditures and the relationship between this and other key metrics such as the economic impact that this has for beneficiaries. Implements programs in a way that supports improved outcomes to include analyzing data to make recommendations for program improvement based on this information.
- Develops resource implementation plans to accomplish Office goals. Establishes systems and methods to assure proper resource management. Modifies resource allocation in response to changes in plans, goals, or conditions. Relates expenditures to program results.
- Fosters a commitment to a team approach to work. Continually improves work processes and the cost effectiveness of products and services. Evaluates and measures the quality of products and services. Applies state-of-the-art technologies to generate new ideas and solve problems.
- Establishes empowerment as an organizational principle and objective. Manages and resolves conflicts, resistance and disagreements in a constructive manner. Review and analyze various economic development resources, internal and external benefits programs, websites, and/or related outcome measures for transitioning Servicemembers, Veterans and dependents. This will include recommending refinement of the program and mission goals, objectives and tasks, and recommending life cycle plans that include implementation, execution, and a roadmap to the future of integrating.
- Manage the refinement, coordination, and execution of an operational deployment plan for the VTAGP program or sustainment of deployment of VA’s PCPG Program. Manage economic development environmental scans at multiple scales from local to international. Engage in data sharing and coordinated analysis with interagency partners such as the United States Department of Labor (DOL) and data collected by outside sources. Develop relationships and recommend data sharing agreements with state agencies around Veteran economic development data. Works as a partner with these Offices to facilitate the achievement of goals. Ensures that all interested parties are kept informed about key activities and developments.
