Wednesday, October 16, 2024

FedScoop: A watchdog finds automated IT system errors led agency to incorrectly collect debts from veterans

The Department of Veterans Affairs internal watchdog released a report Wednesday which showed several instances in which the agency’s automated business rules within the VA’s electronic systems improperly triggered debt collection from veterans.

The VA’s Office of Inspector General (OIG) discovered several instances in which the agency collected debts without first providing veterans with legally required notice, and attributed the errors to automated rules followed by a software program.

The OIG review team identified three scenarios in which VA improperly reduced payments to veterans to collect debts created under the Veterans Benefits Administration’s (VBA) compensation program: debts collected by reducing the retroactive payments created in the same award, debts collected by reducing the retroactive payments created in a later award, and debts collected by reducing monthly benefit payments… Read the full article here.

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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