Tuesday, May 14, 2024

Improving the Customer Experience Through Patient-Centered Care

2021 Disruptive Tech Change Agent, Ken Rubin, is using what he learned while working with the Department of Veterans Affairs to lead the way in improving the quality and consistency surrounding patient-centered care and interoperability within this customer experience. Listen to his interview here then check out the 2021 Disruptive Tech Summit: Change Agents Shifting the Landscape event.

About Ken Rubin

Mr. Rubin is the Executive Director of the BPM+ Health community, a nonprofit Community of Practice focused on advancing the sharing of workflows and clinical pathways. Mr. Rubin has been involved in HIT for over 20 years, having served as the Director of Standards and Interoperability for the Veterans Health Administration, the Chief Architect for HP Enterprise Services’ Federal Health Portfolio, and multiple roles in industry SDOs. He is a Fellow of HL7 and a Research Associate with the University of Utah Department of Biomedical Informatics.

About BPM+ Health

BPM+ Health is a community initiative to improve the quality and consistency of healthcare delivery. It will achieve this by applying business process modeling standards to clinical best practices, care pathways and workflows directly at the point of care. It is a cross-discipline group of professional organizations, clinical societies, and healthcare providers working together to develop and pilot standards-driven healthcare process automation techniques to fully realize the benefits of Healthcare IT. BPM+ Health is a program of the Object Management Group® (OMG®).

Access other podcasts in the series here.

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Heather Seftel-Kirk
Heather Seftel-Kirk
A writer for more than a decade, Heather helps hone the voice of FedHealthIT, helping to shape the information we share, working with collaborators and stakeholders to ensure they are delivering the message they intend and that it is the information our readers want to hear. A firm believer that every person has a story to tell and that every story is worth sharing, if told right, she also believes the written word carries power – to inform, to educate, and also to bring people together.

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