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Tag: Customer Experience (CX)
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VA Chief Veterans Experience Officer: VA is building a...
"Our Nation has entrusted VA to honor the promise we give all those...
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Press Release: ThoughtWorks Partners with VA to Launch VANotify,...
"ThoughtWorks, a global software consultancy, in partnership with the Department of Veterans Affairs...
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Press Release: Live IT Support Kiosks and Smart Lockers...
"HumanTouch, LLC has installed live-technician kiosks at Federal health agency campuses to support...
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CMS: CMS Puts Patients Over Paperwork with New Rule...
“Today, the Centers for Medicare & Medicaid Services (CMS) finalized a signature accomplishment...
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DigitalVA: Lighthouse APIs Provide Solutions to Improve the Veteran...
"The Lighthouse Application Programming Interface (API) platform provides a portfolio of public-facing APIs,...
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Nextgov: HHS Websites Will Get Customer Experience Scores in...
"Program offices at the Health and Human Services Department will be getting graded...
FedHealthIT Magazine
Customer Experience Taking Priority at Veterans Affairs and Across...
This interview with Barbara C. Morton, Deputy Chief Veterans Experience Officer, Department of...
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DigitalVA: OIT Keeps Veterans’ Benefit Applications Moving Quickly
“As part of the Department of Veterans Affairs (VA’s) Digital Transformation, we digitized...
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DOD/VA PHR is key to increasing patient engagement and...
"As Military Health System providers, ensuring the readiness of service members is our...
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Press Release: VA launches single access point to all...
"The U.S. Department of Veterans Affairs (VA) announced today, the formal launch of...