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Tag: Customer Experience (CX)
Industry Moves
VA taps Patient Experience Lead for Deputy Executive Health...
Mike Renfrow, an industry leader with a background in patient experience and modernization...
News
GovernmentCIO: How CMS’s eMedicare Data Store is Improving the...
"The Center for Medicare and Medicaid Services is personalizing and improving the Medicare...
Awards
VA awards 5-year Veterans Experience Office (VEO) Embedding CX...
Service-disabled Veteran-owned small business Technical Assent, a leading provider of Experience Design, Solution...
News
Video: Customer Experience from a Leader Perspective – Interview...
Interview with Barbara Morton, Deputy Chief of Veterans' Experience at US Department of...
News
VA Launches Redesigned ‘My VA’ Dashboard
"To better engage and serve Veterans, the Department of Veterans Affairs (VA) Office...
News
GovernmentCIO: Digital Services Improve CMS Call Center Operations
"COVID-19 spurred a mass transition to a virtual environment, with public-facing federal agencies'...
News
MHS: Revamped Virtual Med Center Makes Health Care Feel...
"Years ago, going to a medical appointment required driving across town to see...
Industry Moves
RMA Associates recruits Clif Williams for Chief Client Experience...
Clif Williams, an industry leader with experience serving the Federal healthcare market, including...
News
Chief Veterans Experience Officer discusses CX, HCD role in...
“New data from the Veterans Experience Office at the Department of Veterans Affairs...
News
Leveraging the TMF to improve customer experience for VA...
"Government’s interaction with members of the public occurs throughout a person’s life. By...