Tag: Customer Experience (CX)
News
Biden executive order seeks ‘seamless’ customer experience across federal...
“President Joe Biden signed an executive order Monday focused on improving customer experience...
News
White House elevates CX with executive order to impact...
“President Biden signed an executive order today aimed at improving the federal government’s...
Solicitations
VA RFP: Patient Experience Survey consulting services
Notice ID: 36C26222R0041
"The overall project purpose is to develop and acquire a health...
News
DigitalVA: Local VA Facility Information Now Just a Click...
"To better meet the needs of Veterans, their families and caregivers, the U.S....
News
MHS: DHA Usability Lab Refines Beneficiaries Digital Experience
"The Web and Mobile Technology (WMT) Program Management Office's Defense Health Agency Usability...
News
VA, CDC update Contact Centers to give citizens a...
“CDC had 23 programs running 40 separate contact centers answering questions taken from...
Solicitations
CMS RFP: Consumer Research and Communications IDIQ
Updated November 8, 2021
Notice ID: 75FCMC22R0003
Related Notice: 220334
The purpose of this Indefinite Delivery,...
Awards
VA awards task for Veteran-facing services – check-in experience
SDVOSB Agile Six Applications beat out 3 other bidders to win a one-year,...
News
Plugging in the User Needs for Improved Experiences at...
“As federal IT officials look to design the digital experience with and for...
Awards
VA awards Veteran Facing Services Digital Health Modernization task
SDVOSB Magnum Opus (MO) beat out three other bidders to win a 1-year,...