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Tag: Customer Experience (CX)
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GAO: Veterans Community Care Program: Improvements Needed to Help...
Why GAO Did This Study
"In June 2019, VA implemented its new community care...
Awards
Accenture, in partnership with Greenbrier Government Solutions, adds Veteran...
Accenture Federal Services, in partnership with Greenbrier Government Solutions, has been awarded a...
Solicitations
Update: VA extends Schedule for Customer Experience, DevOps, and...
Updated September 14, 2020
Notice ID: 36C10B20R0013
"This notification is to all Offerors who submitted...
Industry Moves
HHS taps a new Chief Experience Officer
Emily Mella, a rising leader at HHS with demonstrated success leading strategy development,...
News
Federal News Network: VA found a fast solution to...
"When the call centers at the Department of Veterans Affairs experienced a surge...
News
Nextgov: Veterans’ Experiences with VA’s Health Care System Improve
"A wide-scale study of more than 1 million veterans indicates veterans receiving care...
News
Event Replay: Effective Citizen Outreach Communicating Through the Coronavirus...
This event with VA’s Margarita Devlin, Principal Deputy Under Secretary for Benefits, is...
News
Event Recap: Technology Transformation Services (TTS) Impact Summit Series...
How does human-centered design work in government? Here, Presidential Innovation Fellow Nina Walia...
News
VA announces new Artificial Intelligence platform designed to enhance...
“The U.S. Department of Veterans Affairs (VA) announced today a new artificial intelligence...
News
Press Release: VA’s Board of Veterans’ Appeals reaches appeal...
"The U.S. Department of Veterans Affairs (VA) announced today the Board of Veterans’...