Wednesday, October 9, 2024

Event Recap: Technology Transformation Services (TTS) Impact Summit Series (Kickoff) with VA

How does human-centered design work in government? Here, Presidential Innovation Fellow Nina Walia talks about what it takes to “hardwire” personalized customer experience (CX) across the federal government with our agency partner Barbara C. Morton, Deputy Chief of the Veterans Experience Office at U.S. Department of Veterans Affairs. Human-centered design (HCD) principles are a huge part of this work, and the result of HCD is powerful: trust. Watch the video here.

Source: TTS Impact Summit Series (Kickoff), August 12, 2020. GSA via YouTube.

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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