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Tag: Customer Experience (CX)
News
FedScoop: Federal CIO says Digital Services Playbook and user...
Speaking at ACT-IAC’s Imagine Nation ELC on Monday, Clare Martorana said the Office...
News
FCW: Improving federal CX requires a shift toward automation
According to the 2020 GSA RPA Playbook, various federal agencies have already successfully...
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MeriTalk: VA Piloting Courses for its New Customer Experience...
The Department of Veterans Affairs (VA) is currently piloting customer experience (CX) courses...
News
GovCIO: VA Sees Returns from Yearslong Customer Experience Campaign
The Department of Veterans Affairs improved services delivery and increased veteran satisfaction through...
Awards
VA awards $6M Customer Service Survey Services contract
Press Ganey Associates has been awarded a 1-year, $6.5M Department of Veteran Affairs...
Solicitations
VA RFI: Veterans Experience Office Human Centered Design and...
Notice ID: 36C10X22Q0157
"In order to better understand our customers’ experience, as well as...
News
Press Release: CMS Unveils More User-Friendly Medicare Website
"Today, the Centers for Medicare & Medicaid Services (CMS) unveiled several updates to...
News
GovCIO Newscast: Listen: Integrating VA Services Through Login.gov
"The Department of Veterans Affairs maintains one of the most comprehensive benefits and...
News
GovCIO: VA Eyes CX, RPA in HR Modernization Plan
"The Department of Veterans Affairs is preparing for next steps in the modernization...
News
DevSecOps is Improving CX at VA
“’DevSecOps and digital transformation has fundamentally changed the way we do business,’ said...