Friday, November 8, 2024

Tag: Customer Experience (CX)

FedScoop: Federal CIO says Digital Services Playbook and user...

Speaking at ACT-IAC’s Imagine Nation ELC on Monday, Clare Martorana said the Office...

FCW: Improving federal CX requires a shift toward automation

According to the 2020 GSA RPA Playbook, various federal agencies have already successfully...

MeriTalk: VA Piloting Courses for its New Customer Experience...

The Department of Veterans Affairs (VA) is currently piloting customer experience (CX) courses...

GovCIO: VA Sees Returns from Yearslong Customer Experience Campaign

The Department of Veterans Affairs improved services delivery and increased veteran satisfaction through...

VA awards $6M Customer Service Survey Services contract

Press Ganey Associates has been awarded a 1-year, $6.5M Department of Veteran Affairs...

VA RFI: Veterans Experience Office Human Centered Design and...

Notice ID: 36C10X22Q0157 "In order to better understand our customers’ experience, as well as...

Press Release: CMS Unveils More User-Friendly Medicare Website

"Today, the Centers for Medicare & Medicaid Services (CMS) unveiled several updates to...

GovCIO Newscast: Listen: Integrating VA Services Through Login.gov

"The Department of Veterans Affairs maintains one of the most comprehensive benefits and...

GovCIO: VA Eyes CX, RPA in HR Modernization Plan

"The Department of Veterans Affairs is preparing for next steps in the modernization...

DevSecOps is Improving CX at VA

“’DevSecOps and digital transformation has fundamentally changed the way we do business,’ said...

FedHealthIT Xtra – Find Out More!

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