The U.S. Department of Veterans Affairs oversees a diverse array of operations, including healthcare services, insurance and benefits systems, and cemeteries. As recently as four years ago, its video teleconferencing technology was equally diverse; each service area used its own equipment for its own purposes.
The various video platforms weren’t necessarily compatible with each other, let alone easy to upgrade all at once. VA’s tech experts had to fix problems on each system as they happened.
“Where we were several years ago, it was largely a reactive activity,” explains Eddie Pool, executive director of solution delivery development, security and operations for the VA’s Office of Information and Technology. “If something wasn’t working, we would rush in and see what we could do to bring it up to capacity.” … Read the full article here.
