Thursday, March 30, 2023

MeriTalk: CMS CIO: People Trump Tech in Modernization Effort

At the AFCEA Bethesda Health IT Summit on Jan. 17, [the Centers for Medicare and Medicaid Services (CMS) Chief Information Officer (CIO) Rajiv Uppal] explained that technology is the easier part of the modernization puzzle, while the people part is “always a little more challenging.” …

To tackle this issue, the CIO said that over the past few months, his organization set up a “trust workshop” aimed at getting employees to start building relationships with one another…

“Working on the people aspect is actually way more important than working on the technology,” Uppal said. “And unless you get the people, culture, moving in the direction that you want to – bringing the collaboration – so much of what we do without collaboration it sounds like a waste of money.” … Read the full article here.


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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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