“… Likewise, David Catanoso, director of the enterprise cloud solutions office at VA, said cloud technology plays an important role in AI technologies. Catanoso said VA is leveraging the cloud in conjunction with DevOps, automation and AI to enhance VA’s ability to deliver veterans services. Vets.gov, for example, was “built entirely in the cloud,” Catanoso said at an April FCW Summit.”
“VA has also been experimenting with AI to streamline some internal processes.”
“One recent pilot that we’re doing is to use artificial intelligence with our help desk to see if we can explore how we can use chatbots to streamline our help desk, our internal IT help desk, to respond to — to triage requests coming in,” Catanoso said…” Read the full article here.
Source: AI Game-Changers in Federal IT – By Connor Collins, May 3, 2019. GovernmentCIO.
