“The Department of Veterans Affairs (VA) is looking to standardize a national crowdsourced tool in the department after it reported having success in driving efficiency across VA healthcare centers.”
“Michael Gao, a software developer at the D.C. Medical Center, developed the open-source software, the Light Electronic Action Framework (LEAF). At today’s NextGov Customer Experience Summit, Gao said that standardizing the 20 different LEAF sites across VA on its national dashboard is the next step for the software after seeing successful initial organic growth.”
“LEAF allows VA medical personnel to process documents they produce through the platform, which uses automation to streamline data processing and storage.” Read the full article here.
Source: VA Looks to Further Improve CX by Standardizing Crowdsourced Healthcare Tool – May 22, 2019. MeriTalk.
