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Tag: Customer Experience (CX)
News
How Customer Experience Leaders Are ‘Hardwiring’ CX at VA...
"As the previous President’s Management Agenda expires and the nation awaits a decision...
News
Federal News Network: VA cooking up new guide of...
"Customer experience is a tried and true business practice at the Department of...
News
Federal News Network: How VBA turned customer feedback into...
“The Department of Veterans Affairs has been collecting feedback from its customers for...
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‘As-a-Service’ Models Key to Improving Customer Experience at VA,...
"Federal IT leaders are modernizing their IT infrastructure with multi-cloud environments, 'as-a-service' approaches...
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Cerner: Placing Veterans and Service members at the center...
"At Cerner Government Services (CGS) we are working with the Department of Veterans...
News
3 Ways Agencies like VA Can Improve Customer Experience
"Federal agencies have plenty of room to improve their collective customer experience, but...
Awards
VA awards Customer Experience (CX) and Human Centered Design...
Notice ID: 36C10X20Q0177
Contract: 36C10X20P0117
This activity proposes to negotiate a non-competitive award (sole-source) with...
News
Federal News Network: Without clear standards, veterans are in...
"The Department of Veterans Affairs lacks clear standards for how long veterans can...
News
Press Release: VA wins presidential award for its in-house...
"The U.S. Department of Veterans Affairs (VA) announced today it received the highest...
News
Nextgov: VA, NARA Complete Digitization Effort to Help Speed...
"The Veterans Affairs Department and National Archives and Records Administration completed a massive...