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Tag: Customer Experience (CX)
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VAntage Point: VA Profile allows Veterans to update contact...
“VA is empowering Veterans to manage their information through a simplified, personalized experience...
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DVIDS: DOD/VA Personal Health Record is key to increasing...
"As Military Health System providers, ensuring the readiness of service members is our...
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Agencies including VA and CMS improving in CX but...
"All things considered, the state of federal customer experience is looking better this...
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Customer Experience Leaders from VA Leave ‘CX Cookbook’ for...
“For the last two years, Veterans Affairs Department Chief Veterans Experience Officer Lynda...
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Press Release: HighPoint Partners with UiPath to Improve Citizen...
"HighPoint, a provider of IT and digital services for government agencies, announced today...
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Federal News Network Newscast: VA needs better data to...
"The veterans population, thanks to changes in military policy and what may have...
Jobs
VA VCE seeking Executive Director Multi-Channel Technology
"This position serves as the Director of Multi-Channel Technology in VEO in Washington,...
Xtra Jobs
VA VCE seeking Contact Center Solutions Division Chief
Responsibilities:
The Contact Center Solutions Division Chief shall be responsible for leading and...
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VA’s Deputy Chief Veterans Experience Officer discusses How the...
"As the coronavirus pandemic unfolded this spring, the Department of Veterans Affairs had...
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VHA Launches Women’s Health Accreditation Management (WHAM) Project, built...
"A few weeks ago, a very exciting modernization project made its way into...