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Tag: Customer Experience (CX)
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Federal News Network: VA sees trust improve by 24%...
"Trust in the Department of Veterans Affairs among veterans is up 24% since...
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GovernmentCIO: Agile, Data Are Boosting Customer Experience at CMS
"The Centers for Medicare and Medicaid is looking to develop an omni-channel customer...
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GovernmentCIO Newscast: Listen: How Modernized Tech Led to Faster...
"Despite the disruptions of the pandemic, processing claims and delivering benefits to veterans...
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GovernmentCIO: VA Expands Digital Veterans Legacy Memorial Features
"New features within the Department of Veterans Affairs’ Veterans Legacy Memorial (VLM) platform...
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VA CX Expert Says Employee Experience Just as Important...
"Ensuring customers are happy is important, but Federal customer experience (CX) experts believe...
Industry Moves
Press Release: HighPoint Adds CX Leader to Accelerate Federal...
“HighPoint, a provider of IT and customer experience services for government agencies, welcomes...
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VAntage Point: Virtual Veterans Experience Action Centers helps thousands
"Virtual Veterans Experience Action Centers, or V-VEACs, continue to improve outcomes for Veterans,...
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GovernmentCIO Newscast: Listen: Human-Centered Design Drives Veteran Experience Strategies
"An attorney by trade who saw opportunity to improve the lives of veterans...
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Nextgov: VA Launches New Platform to Send Veterans Personalized...
"The Veterans Affairs Department recently deployed a modern, centralized mechanism for digitally delivering...
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VA holding public virtual listening sessions to inform plan...
"After almost a year of disconnection, desperation, loss, isolation, and numbness because of...