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Tag: Customer Experience (CX)
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GSA: Technology Modernization Fund Is Making It Easier and...
"Today, the U.S. Technology Modernization Fund (TMF) announced its first investment in the...
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GovCIO: This Virtual Assistant Uses AI to Improve Case...
"The federal program that helps veterans with service-related disabilities explore employment and education...
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VAntage Point: VA’s 2022-28 Strategic Plan, Goal 1: Customer...
"VA proudly presents the Fiscal Year (FY) 2022-28 Strategic Plan. The plan is...
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VA’s Deputy Chief Veterans Experience Officer Points to Human-Centered...
“With customer experience (CX) being not only a priority in President Biden’s Presidential...
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Newscast: VA needs better tools to prevent slowdowns in...
"When the pandemic first hit, it had a big effect on the Veterans...
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Press Release: CMS Redesigns Accountable Care Organization Model to...
"Building on the Biden-Harris Administration’s priorities for a better health care system, today...
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Medium: New VA Mobile App Serving 210,000 Veterans —...
"Veterans now have on-the-go access to their benefits and healthcare, thanks to an...
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Agencies including FDA Embark on New IT Approaches, User...
"Data and technology leaders from the departments of Health and Human Services and...
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Press Release: Carahsoft Partners With Cyara to Provide Award-Winning...
"Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced...
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GovCIO Newscast: Listen: Transforming Care for Women at Veterans...
"The number of women veterans has tripled in the past 20 years, creating...