TM3 Solutions Inc. of Alexandria, Virginia, is awarded a $11,907,648 firm-fixed-price contract (HT001424D0001) to provide Integrated Referral Management and Appointing Center (IRMAC) national capital market consolidated call center/referral management support. The IRMAC is an integrated, on-demand call center for National Capital Region (NCR) military hospitals or clinics providing referral management and appointing services for the entire market and serves as the point of contact for beneficiaries seeking health care. The IRMAC assists beneficiaries with appointments, navigating the direct care system, and providing referral management oversight. Place of performance is Bethesda, Maryland, however, based on mission requirements, the duty location for service-providing personnel may be located at a military hospital or clinic or an authorized telework location within the NCR. This contract was competitively solicited via the SAM.gov Contracting Opportunities website, with 22 offers received. Period of performance is Jan. 21, 2024, to Jan. 20, 2025. Fiscal 2024 operations and maintenance funding is being obligated at the time of award. The Defense Health Agency, Northeastern Market Contracting Division, Falls Church, Virginia, is the contracting activity
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