Notice ID: 36C25623Q1561
Description
- The purpose of this requirement is to provide maintenance and upgrade services on Biopoint Patient ID Software for the Department of Veteran Affairs (VA) Gulf Coast Veterans Health Care System (GCVHCS) located in Biloxi, MS.
- Scope. Provide maintenance and upgrade services on Biopoint Patient ID Software for the Department of Veteran Affairs (VA) Gulf Coast Veterans Health Care System (GCVHCS) located in Biloxi, MS. The service provided shall be performed in such a manner as to assure the safety and welfare of patients, visitors and staff. The GCVHCS is located at 400 Veterans Avenue Biloxi, MS 39541.
- Specifications/Characteristics:
Minimum technical specs must be provided to meet the requirements of the GCVHCC.
Contractor shall provide BioPoint Patient ID wristband software application version upgrades including new features and enhanced functionality, upgrade installation assistance, upgrade installation documentation, and telephone customer support from 0700-1900 CST. Upgrades including new features and enhanced functionality to include any enhancements to the lists and views, custom warnings, and reports. Software application will interface with VISTA.
SCHEDULED MAINTENANCE (Routine Scheduled Maintenance):
- The Contractor is responsible for managing the following in accordance with manufacturer’s specifications:
- APPLICATION ENVIRONMENT: To include but not limited to Application version upgrades including new features and enhanced functionality
- SYSTEM MANAGEMENT UTILITIES
- UPLOADING SOFTWARE UPDATES
- TELEPHONE SUPPORT
- UPGRADE OF INSTALLATION DOCUMENTATION
OPERATIONAL UPTIME REQUIREMENTS: With the exclusion of internal network, server, or computer outages the BioPoint Software system shall be operable and available for use 95% of the normal operating hours of the equipment as detailed in paragraph c., HOURS OF COVERAGE.
