Amid largescale technology modernization, federal agencies have prioritized baking the user experience into the process. But providing an optimal user experience requires strong capabilities in data analytics and serving the internal workforce as well…

“I think data plays a very important role because you need to understand a specific rhythm and routine — how the interaction and actions are coming out of a particular user base,” said Masood Ahmed, civilian health solutions CTO at Leidos. “You need to understand the data to predict, but also to understand what technology would play a role here so a value-based outcome can be achieved.”…

Low-code/no-code development is also optimal for the user experience because it puts technology in the hands of more users seamlessly and easily without the need for intense development lifecycles. Ahmed said Leidos is seeing real results across its customer base, especially at the Department of Health and Human Services, where there’s been a reduction in administrative burden.

“The metrics clearly show a decrease in the time of how things need to be done,” Ahmed said. “There is a visualization available showing how low code/no code is impacting the user experience right from having something available for them to interact with, but also understanding in a longer term how it’s saving them time and adding more value and efficiency to their day-to-day activities.” … Read the full article here.