Notice ID: 36C10B23Q0092
Description
The Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Software Product Management (SPM) Office, Benefits and Memorials Services (BAM) Portfolio mission is to deliver world-class, innovative systems that ensure reliable, secure and seamless delivery of benefits and services directly to Veterans and their families. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals. OI&T/SPM/BAM provides a service to the Insurance Office to support them in meeting their goals in improving customer experience…
In order to continue providing Veterans with the world-class service they deserve, it is crucial that the newly implemented LIPAS system is sustained and further enhanced and configured to integrate with Insurance Service’s existing and planned web self-service features on VA.gov, to automate business processes to improve processing time and reduce employee manual actions, and to modernize interfaces with other VA enterprise financial management and document management systems…
The Contractor shall provide enhancement, and sustainment of the overall LIPAS Solution, including license management, integration and enhancements to Insurance Service’s self-service website, automation of business processes, modernization of interfaces with other VA enterprise systems…
