“Most Federal agencies have undertaken IT modernization efforts intending to change the way IT shops are structured to deliver services to support the mission. Although the benefits of modernization are clear, Federal CIOs agree that agencies still struggle to make these changes.
One reason highlighted by Gerald Caron, the CIO for the Office of the Inspector General at the U.S. Department of Health and Human Services, is technology hesitancy. According to Caron, some users are hesitant to adopt new systems because it may complicate their workflow.
‘To overcome this, it’s important that we draft users into the modernization effort. By this, I mean understanding how users work and ensuring the technology we implement works for them and is effective and easy for users,’ Caron said during ATARC’s GITEC Conference on May 3…” Read the full article here.
Source: Federal CIOs Building a Foundation for Successful IT Modernization – By Lisbeth Perez, May 3, 2022. MeriTalk.
