“The Department of Veterans Affairs is preparing for next steps in the modernization of its human capital management system, HR Smart, with a focus on integrating emerging technology along the way.”
“’A big initiative with our modernization is really looking at self-service for employees as well as managers,’ Liz Mumley, deputy of VA’s Enterprise HR Information Services and director of Strategy and Operations, told GovCIO Media & Research. ‘This gives an opportunity for employees not only to take actions or submit actions on their behalf, but to look at their data in the system to make sure it is correct. We have really gained some momentum with the employee self-service (ESS).'”
“ESS portals are web-based tools that provide workers access to relevant information while allowing certain transactions through an online portal, reforms that will bring newfound efficiencies at VA. By consolidating data into a single, user-friendly gateway, VA will be able to better align employees with organizational objectives and reduce redundancies, ultimately improving customer experience and productivity.”
“ESS portals also enable HR professionals to spend more time on strategic efforts that advance the organization’s goals and strategy rather than focusing solely on administrative transactions. The newly integrated tool will enable the workforce to have quick and easy access to HR-related tasks and services that HR personnel would otherwise have to provide…”
“VA is also turning to “manpower management,” a manpower module provided through HR Smart. This capability will enforce governance and accountability for position management across VA, Mumley said. VA has already conducted a few pilot programs and plans to roll out that capability to users over the next year…” Read more here.
Source: VA Eyes CX, RPA in HR Modernization Plan – By Sarah Sybert, May 5, 2022. GovCIO.
