“VA proudly presents the Fiscal Year (FY) 2022-28 Strategic Plan. The plan is the culmination of a rigorous, two-year process that included interviews with hundreds of experts from VA and external stakeholders, including Veterans Service Organizations, members of Congress and other federal agencies. This feedback enabled VA to identify several consistent themes that were important to Veterans, and these were incorporated into the plan as these four strategic goals:
- VA will consistently communicate with our customers and partners to assess and maximize performance, evaluate needs and build long-term relationships and trust.
- VA will deliver timely, accessible, high-quality benefits, care and services to meet the unique needs of Veterans and all those we serve.
- VA will build and maintain trust with Veterans, their families, caregivers and survivors – as well as our employees and partners – through proven stewardship, transparency and accountability.
- VA will strive toward excellence in all business operations – including governance, systems, data and management – to improve experiences, satisfaction rates, accountability and security for Veterans.”
“Veterans are at the heart of the VA Strategic Plan, which is anchored in VA’s foundational principles of access, advocacy, outcomes and excellence. The needs of Veterans will drive everything we do to implement the plan, starting with our core responsibilities of providing timely, world-class health care; ensuring Veterans and their families have access to the benefits they have earned; and honoring our Veterans with a final resting place that is a lasting tribute to their service and sacrifice.”
“To implement the Strategic Plan, VA will bring strategy to action through a three-pronged approach that includes communicating with employees and Veterans, developing implementation strategies to maximize performance, and measuring results to achieve targeted outcomes that improve the health, dignity and well-being of all Veterans.”
“The VA Strategic Plan FY2022-28 is available at http://www.va.gov/performance.” Read more here.
Source: VA’s 2022-28 Strategic Plan, Goal 1: Customer Experience – April 18, 2022. VAntage Point.
