Thursday, October 31, 2024

Case Study: How USDS used design practices used to shape policy at VA

“In this case study, we’ll share how United States Digital Service (U.S. Digital Service), the U.S. Department of Veterans Affairs (VA), Nava Public Benefit Corporation, and TISTA Science & Technology Corporation (TISTA) used design practices to influence policy changes. The result? Timely and transparent experiences for Veterans and the civil servants who process their appeals for benefits…” Read the full article here.

Source: How to use design practices to shape policy – By Xena Ni, February 19, 2019. Nava PBC.

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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