Notice ID: 36C10D23Q0037
Description
The Office of Automated Benefits Delivery strategic objectives include continuing to improve the Veteran digital experience. The primary vehicle for improving the digital experience is through enhancement of online applications and deployment of new applications and services.
The contractor shall possess the skills and abilities to analyze, develop cost benefit, gap analyses and return on investment, gather requirements, develop conceptual designs, wireframes, and process flows, leading to modernized user interfaces with enhanced functionality to improve Veteran and claim processors digital experience. Analytics may include but are not limited to: VA Form pre-population/auto completion, leveraging Toxic exposure and other Veteran data, identify leverageable or the need for a new API, auto complete contention input, map contentions to the appropriate rating classification, enhance dependency input and automated claim processing and develop notification preference determination. Value opportunities tied to VA priorities and strategic goals may also be required.
The contractor shall possess the skills and abilities to conduct advanced research and analysis supporting claims automation programs. The Contractor shall demonstrate a superior ability to concisely communicate their findings and recommendations to a broad audience of stakeholders.
The contractor shall also possess the skills and abilities to conduct analysis of digital services and suggest modernization or optimization approaches to include a rough order of magnitude for implementing automated solutions versus projected return on investment (ROI). The Contractor shall provide the government with a methodology and detailed approach for the modernization of automation efforts.
