Summary
The incumbent serves as a Senior Program Analyst within the Office of Health Information (OHI), Workforce Planning and Employee Administration (WPEA) and reports to the Director, WPEA. WPEA is responsible for the management and execution of administrative and human resource management activities throughout OHI.
Duties
- Utilizes qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs.
- Determines selection and application of analysis and research techniques to be used in various projects.
- Applies fact-finding and investigative techniques to improve business processes and utilization of scarce resources.
- Applies process management tools and techniques as well as change management theory and application to ensure established or improved workflows are properly accepted and managed.
- Leader in the documentation of business processes.
- Maintains cognizance of current private sector and industry organization trends in information technology.
- Determines the approach, methods, and prioritization of project completion.
- Ensures that all automated systems (databases) utilized in the OHI are functioning in a manner that facilitates the efficiency and effectiveness of the offices.
- Serves as a technical expert and authority for performing as a proactive, hands-on system administrator on multiple existing databases and web resources.
- Designs survey instruments, methodologies and/or analysis tools, collects information, provides analysis and recommends actions.
- Formulates measurement criteria in specified subject matter areas and develops key performance measures to include monitoring mechanisms for performance measures.
- Monitors systems functionality and anticipates organizational needs relative to the operational aspects.
- Develops and maintains an inter-departmental data repository that consolidates conceptual, logical and physical data necessary to perform data analysis and trend tracking.
- Facilitates information flow between offices and facilities in relation to management controls and efficiency.
- Applies advanced judgment in execution of responsibilities and ability to adapt to rapid changes.
