Notice ID: RFQ-NIH-6255745
“The National Institutes of Health (NIH) intends to award a Firm-Fixed Price purchase order to Mission Critical Partners for consultant services.”
“In accordance with FAR Part 6.302-1, the Contractor is the only known responsible source who can provide the required services as no other source has been identified who can provide the requirement listed below without incurring duplicate costs.”
“The purpose of this notice is to inform the public that the National Institutes of Health, Emergency Communications Center (ECC) anticipates issuing a purchase order to Mission Critical Partners (MCP) to implement the recommendations for updating and developing operational policies, procedures, quality assurance, and training. These updates and developments shall increase operational efficacy, standardize ECC operations, and elevate the overall quality of emergency response services provided to NIH. SER commissioned for a high-level assessment of its ECC organizational structure, operational configuration, staffing, training, quality assurance (QA), leadership, performance management, and technology. The assessment was completed in with recommendations to reorganize the ECC under the Division of Emergency Management (DEM). In response to the recommendations provided in the assessment of the NIH ECC, a reorganization moved the ECC from the Division of Police to the DEM. DEM wants to leverage change management principles to build on the momentum of the reorganization to prevent outdated operational approaches from becoming entrenched in the newly formed branch. Current ECC operations are below national minimum standards and may present increased risk and liability to NIH.”
“To continue the additional areas for improvement recommended in the audit, DEM needs further support to establish and implement the recommendations. MCP’s assessment served as preliminary work towards the goal of overhaul and restoration of ECC’s operational integrity. Expeditiously updating the ECC’s policies and procedures, quality assurance program, and training program will elevate ECC operations to align with national public safety communications standards.”
