Friday, November 29, 2024

CMS growth lead Chad Thyes launches consultancy focused on CX

Chad Thyes, a business leader with more than 19 years of progressive responsibility in business transformation and experience executing, leading, and supporting mission critical programs has launched a new consultancy – Adonde – to help the public sector transform the customer experience.

Chad brings perspective gained from P&L responsibility of $110M annually, successful capture of over $4.5B in contract backlog at CMS and other agencies, and experience implementing large scale business processing programs for the Centers for Medicare & Medicaid Services, Federal Trade Commission, United States Citizenship and Immigration Services, and National Highway Transportation Safety Administration.

In posting about the change, Chad noted: “It has been an amazing, interesting, amusing, and challenging almost 3 years. I cannot say thank you enough to the entire team at Cognosante for the wonderful experience!” Read the full post here.

Prior roles include:

  • Senior Vice President, CognoConnected Growth & Strategy – Cognosante
  • Senior Vice President & General Manager – Cognosante
  • Vice President for Operations – Missionside
  • Program Vice President – General Dynamics Information Technology

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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