Notice ID: 36C24522Q0157
“The Beckley VA Medical Center has an aging enterprise network in place that is referred to as the Outcome Health and Veteran Guest Wifi Network. This network is separate from the OIT based enterprise network and does not carry Patient Healthcare Information. To provide an optimal experience for Patient Centered Care, the network is essential to the VA Campus. The vision for Beckley’s future is to continue to build a platform that veterans, vendors and internal departments can depend on for implementing innovative services. The public wireless service is only one of many services that securely reside on this infrastructure along with Outcome Health, as examples. This network is expected to mature and require changes, which requires intimate knowledge of the network’s original design and future goals. A background in how this network was designed with Wi-Fi and Outcome Health system elements is a must for efficiency and continuity.”
“As part of the new innovations at the Beckley VA property, the network was created to facilitate the centralization of the many disparate technological innovations systems that need access only to the public internet or only need internal and secure communication. The goal is to decrease the cost of purchasing new infrastructure and services by centralizing all non-patient sensitive data related technologies and public internet connections onto one secure and centrally managed infrastructure that has security and performance built in. With this information in mind, the objective of this request is to perform a life cycle replacement of equipment as well as software and licensing that is no longer supported by the manufacturer…”
“The following list comprises the areas that the Guest Wifi and Outcome Health Network will include but not limited to these services:
- The Contractor shall provide 24/7/365-day user (Veteran) support through a call center.
- The wireless Internet access shall be available to a user 24/7/365 except during periods of scheduled maintenance.
- Provide the ability for the VA to have failed network equipment replaced by the contractor.
- Maintenance shall be scheduled during off peak hours, after 2100 local time relevant to the affected facility (ies). Holidays and weekends work must be scheduled with COR.
- The Contractor shall provide 24/7/365-day technical support through a 800 number call center for VHA medical center staff and guest utilizing the wireless service.
- The Contractor shall provide on-site support when required by the VA.
- The Contractor shall provide a 3hour response time for trouble tickets entered through the technical support call center.
- The Contractor shall physically respond onsite within 24 hours for issues that require onsite support.
- The Contractor shall provide oversight and monitoring of the installed wireless network(s) and provide the COR with automated and monthly trouble ticket reports that identify network status/outages, trouble tickets received, and resolution of those trouble tickets…”
