Notice ID 36C26221Q1285
“3. Background:
In 2013, the San Diego VAMC installed the Get-Well Network Interactive Patient Care (IPC) Inpatient system. The Get-well Network infrastructure and equipment was installed in 112 patient rooms. The system has now expanded to 47 VA hospitals nationally and has established Veteran-specific features and resources in the Get-well Network interactive patient care system. Lastly, Get-well Network provides interactive patient care solutions through evidenced based clinical pathway outcomes and web-based management and reporting tools.
- Scope
The Contractor shall provide, install, and configure an Interactive Patient Care System to educate and engage patients in their care.
Contractors must be able to demonstrate all required characteristics exist in production and should specifically describe how the contractor’s functionality meets each requirement…”
“INTERACTIVE PATIENT CARE – ADVANCED PATHWAY SOFTWARE UPGRADE
The Contractor shall provide, install and configure a software upgrade to provide advanced functionality that will prompt and engage the patient proactively in their care process according to algorithms that provides different alerts and/or content based on patient actions taken within the IPC system or clinician actions in the management console or nursing tools.
Contractors should specifically describe how the contractor’s functionality meets each requirement.
Patient Pathway Workflow Engine Capability
- IPC System must be capable of engaging patients within existing clinical workflows. Contractors should provide sample workflow diagrams
- Workflow engine must be customizable and capable of alerting patients based on multiple triggers (admission, date, time, gender, patient interaction, medication, diagnosis, nursing trigger in nursing tools). Alerts must allow for branching with branching logic capable of delay between alerts.
- Based on patient interaction/responses to workflow alerts, the workflow engine must be able to follow up with various and multiple automated actions customized to the clinical workflow.
- Vendor workflow engine must be capable of allowing government to customize and create additional patient workflows. Provide a list of the current Pathway templates included.
- IPC System must be able to create new pathways based on national VA initiatives. For example, pathways focused on: Suicide Prevention, Oral Care, COPC, Opioid safety and Diabetes…”
“DIGITAL WHITEBOARD LICENSES
- The Contractor shall provide, install, and configure an Interactive Digital Patient Facing Whiteboard on the patient television…”
“Deliverables:
- The functionality, menus, and content shall be defined and configured to drive the outcomes sought by the organization…”
“One-year software licenses: Beginning at the time of system acceptance by the Government (date of approval for 1st bed in 1st unit to go-live), a one-year license for all software. The Contractor shall provide software licenses for operation of the software provided in the base period of the order. These licenses include the individual license for the Digital Whiteboard at each television location…”
“IPC SYSTEM ADVISORY/SUPPORT SERVICES
The Contractor shall provide system support throughout the term of the software licenses including remote help desk support and regional client support management to both end-users and VA personnel. Support will include routine system updates and 24x7x365 Help desk support provided remote through the vendor call center. Contractor will provide a regional support team responsible for the overall success of Interactive Patient Care at the medical center. At a minimum, the regional support team should include Clinical, Technical, and Operational Support Resources. IPC Advisory Services staff will work with leadership on outcome priorities and staff on workflow design projects, provide staff and patient training, and work with the Medical Center on content updates…”
“11. Period of Performance
The deliverables are due within 1 year…”
