Notice ID: 36U10121Q0050
“The Contractor shall perform the following:
- 1 PROJECT MANAGEMENT
- 2 INFORMATION TECHNOLOGY (IT) GOVERNANCE SUPPORT
“The Contractor shall provide IT governance support functions ensuring IT projects comply with VA standards, guidance, and directives. The Contractor shall support the activities and operating efficiency of OSDBU technical systems, their development, and integration. The Contractor shall continuously identify deficiencies found within the OSDBU IT portfolio and provide a written recommendation on corrective actions. The Contractor shall develop Standard Operating Procedures (SOPs) for the administration, operation, and maintenance of all OSDBU systems…”
- 3 BUSINESS PROCESS MANAGEMENT/BUSINESS PROCESS REENGINEERING SUPPORT
“The Contractor shall collect, analyze, categorize, and prioritize OSDBU stakeholder requirements. Following Agile standards, document all requirements in a Requirements Traceability Matrix (RTM) that clearly articulate user needs and expected capability. Use proven techniques for gathering and validating requirements. The Contractor shall provide expertise in both print product and web based graphic design…”
- 4 ACCREDITATION & AUTHORIZATION (A&A) ARTIFACTS
“The Contractor shall maintain all existing A&A artifacts for the VEMS/ VetBiz system and develop additional artifacts required to support modification or enhancements to the systems as required by VA Handbook 6500…”
- 5 SHAREPOINT SERVICE, O&M SUPPORT AND ON-SITE IT SUPPORT
“The Contractor shall enhance OSDBU’s existing SharePoint portal to improve collaboration, information communication, and operating efficiencies. This portal serves as the primary platform for employees and contractors to access business services and Directorate specific functionality. The Contractor shall support day-to-day site collections administration, improvements to sites, automated capabilities, metrics and imbedded performance tools to allow for maximum self-service and efficiency…”
- 6 DATA & SYSTEM INTEGRATION SUPPORT
“The Contractor shall integrate third-party systems and/or Application Programming Interface/web-based data services into the OSDBU Portal to improve the accuracy, productivity and efficiency of the Veterans Enterprise Management System (VEMS/VetBiz), as needed. The third-party systems include the Goals Management system, Predictive Analytics system, Market Research system, Event Management system, Vendor Information Pages, VA-Business Intelligence Tool, Electronic Contract Management System (eCMS), and other systems identified by the COR…”
- 7 MICROSOFT DYNAMICS CUSTOMER SERVICE RELATIONSHIP MANAGEMENT (CRM) ADMINISTRATION
“The Contractor shall configure Microsoft Dynamics CRM to meet OSDBU business needs using predominantly out-of-the-box tools and techniques. Leverage Microsoft Dynamics CRM to provide custom forms, interfaces, and dashboards to collect, analyze and manage workflows for Customer Service, Verification, Procurement Review Program, Direct Access Program, Strategic Communications and Outreach, Quality Assurance, and Shared Services…”
- 8 DATABASE AND DATA ADMINISTRATION
“The Contractor shall provide user administration support for multiple OSDBU managed systems, including Vendor Information Pages, Goals Management, Predictive Analytics, Market Research, Engagement Management, Forecast of Opportunities, and Customer Service. The Contractor shall provide technical database and data administration support across multiple platforms…”
- 9 OSDBU WEB PORTAL OPERATIONS & MAINTENANCE
“The Contractor shall operate and maintain the OSDBU web portal as the central access point for all OSDBU services and applications…”
