RFQ ID: RFQ1492828
“The purpose of this Statement of Work (SOW) is to implement the survey data collection, data file preparation, and file submission of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys in the Fee-for-Service (FFS) Medicare program. This task order shall implement the FFS CAHPS survey among a sample of up to 275,000 enrollees in the Medicare FFS Program. The Medicare FFS CAHPS Survey shall continue to use a mixed mode methodology of data collection consisting of two mailings of the survey and telephone follow-up of non-respondents. In the task order’s option years, there is potential for adding a web mode as part of the mixed mode methodology. The sample for the survey shall cover all 50 U.S. states, the District of Columbia, Puerto Rico, and other U.S. territories. The Medicare FFS CAHPS survey includes approximately 70 questions. The survey shall be conducted in English, Spanish, and Chinese languages. CMS may also request the survey be translated into additional languages.”
Tasks
Task 1: Provide Project Management Tools
- Task 1.1 Develop and Maintain a Work Plan
- Task 1.2 Prepare a Monthly Progress Report
- Task 1.3 Prepare an Annual Report
- Task 1.4 Prepare Special Reports
- Task 1.5 Prepare Meeting Agendas and Minutes
- Task 1.6 Develop and Maintain a Process for Data Transfers
- Task 1.7 Maintain Data Use Agreements (DUAs)
- Task 1.8 Develop and Maintain Protected Health Information (PHI) Procedures
- Task 1.9 Develop and Maintain Subcontractor Performance Requirements
- Task 1.10 Prepare All Web Documents to Meet 508 Compliance Policies and Procedures
- Task 1.11 Submit All Final Deliverables
- Task 1.12 Provide a Survey Administration Timeline
Task 2: Hold Kick-Off Meeting with CMS
- Task 2.1 Prepare an Agenda
- Task 2.2 Prepare a Summary Report
Task 3: Develop and Maintain Data Collection and Follow-Up Procedures
- Task 3.1 Prepare Electronic Copy Survey Instruments and Letters
- Task 3.2 Prepare Computer Assisted Telephone Interview
- Task 3.3 Prepare National Samples
- Task 3.4 Prepare Data Processing Documentation and File Preparation Procedures
- Task 3.5 Develop, Implement and Maintain Data Security Procedures
- Task 3.6 Prepare Pre-Notification Letters and Mail-Out Letters
- Task 3.7 Prepare Survey Instruments for Mailing and Mail-Out Surveys
- Task 3.8 Prepare CATI for Telephone Interviews
- Task 3.9 Prepare Procedures for Telephone Interviews
- Task 3.10 Scan Returned Completed Questionnaires and Process Data
- Task 3.11 Weekly Response Rate Reports
- Task 3.12 Submit Data Files to CMS
Task 4: Maintain a Toll-Free Telephone Number
Task 5: Develop and Maintain Oversight and Quality Assurance Procedures
- Task 5.1 Develop and Maintain an Oversight Plan
- Task 5.2 Initiate Seeded Mailings
- Task 5.3 Provide Telephone Monitoring and Oversight
- Task 5.4 Provide Confidentiality Procedures
Task 6: Provide Technical Assistance for Sample Members and Training for Survey Interviewers
- Task 6.1 Provide Ongoing Technical Assistance for Sample Members
- Task 6.2 Provide Technical Assistance and Training Materials for Survey Interviewers
- Task 6.3 Provide Training for Survey Interviewers
Task 7: Develop and Maintain Procedures to Coordinate Data Transfer with Analysis Contractor
Task 8: Keep Electronically Scanned Images of Surveys
Optional Task 9: Transition Out (if exercised, to be run concurrently with the final two months of OY4 – only contingent if a new contractor is chosen)
