“This position serves as the Director of Multi-Channel Technology in VEO in Washington, DC. The Veterans Experience Office is a key transformational vehicle with a mission of setting enterprise standards delivering an excellent experience to Veterans and their families and caregivers. The VEO will partner with internal stakeholders across the Department and external stakeholders to design and deploy solutions that support consistent, integrated delivery of Veterans-centered services.”
“The Director of Multi-Channel Technology serves under the general direction of the Chief Veterans Experience Officer and the Deputy Chief Veterans Experience Officer. The responsibilities include, but not limited to the following:
- Delivers high-touch, technology enabled customer service capabilities throughout the VA enterprise, enabling Veterans to access information, benefits and services at any place and at any time. Implements customer service and transformational initiatives across the Department.
- Through collaboration with the Administrations, Staff Offices, Office of Information and Technology and other partners, builds, deploys, maintains enterprise applications, tools and infrastructure for the delivery of Veteran experience products, services and information.
- Establishes and executes a product/application lifecycle operations and management structure for Veteran experience specific products/tools/processes and services. Provides technology vision and leadership in the development and implementation of VA’s Veteran centric products, services and information.
- Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for VA customer services.
- Implements the authoritative customer data management and integration strategy for the Department. Develops and deploys platforms for the entire portfolio of VA services, including Call Centers, Service Centers, single VA website, and Self-service implementations in support of the Veterans Experience Office goals, objectives and initiatives.
- Integrates and supports ongoing operations for revampled digital tools including eBenefits and MyHealtheVet.”
Read the full job description here.
G2X TAKE: Those who support the Department of Veterans Affairs may want to influence who applies for this SES role that, through collaboration with the Administrations, Staff Offices, Office of Information and Technology and other partners, builds, deploys, maintains enterprise applications, tools and infrastructure for the delivery of Veteran experience products, services and information.
