“As part of the President’s Management Agenda (PMA), the Department of Veterans Affairs (VA) is tacking to major IT priorities – improving the veteran experience with VA.gov and expanding telehealth services. As part of its July update, the Department reported on how the VA is progressing towards achieving its agency priority goals.”
“When it comes to improving the user experience with VA.gov, the VA is on track to achieve its goal of receiving a 90 percent satisfaction rating from veterans. As for expanding telehealth services, the VA has reached its milestones on time and is on track to meet Q3 2020 milestones and one of its Q4 milestones. However, for the other two Q4 milestones, the VA noted that the milestones have dependencies with either the enterprise Electronic Health Record (EHR) implementation or with an outside vendor. Given those dependencies, the VA wasn’t able to provide an update on those milestones.”
“For measuring veteran experience with VA.gov, the Department identified seven drivers: satisfaction, confidence/trust, effectiveness/quality, ease/simplicity, efficiency/speed, equity/transparency, and employee helpfulness. In the July update, the VA reported that the results of the VA-Wide Trust Survey showed an overall increase of 13 percent since the launch of this survey in 2016…” Read the full article here.
Source: VA on Track to Meet VA.gov PMA Goals, Progressing on Telehealth Milestones – By Kate Polit, July 13, 2020. MeriTalk.
