“Summary
- Serves as a senior IT Operations and Service Program Manager for the full spectrum of IT related activities, strategies, objectives, and goals in support of the Department’s mission.
- Serves as the trusted advisor and expert on OIT products and services, service levels, costs, budgets, escalation procedures, and fulfillment processes for ITOPS business functions.”
“Responsibilities
The ITOPS Program Manager is responsible for monitoring issues and developing and presenting information and technical guidance to effect open communication, coordinated efforts, and the establishment of comprehensive practices and basic policies controlling Department-wide activities to improve the services that ITOPS provides. The responsibilities include, but are not limited to:
- Incumbent is delegated full leadership authority and is accountable to ITOPS ADAS and Executive Directors for End User Operations (EUO), Enterprise Command Operations (ECO), Infrastructure Operations (IO), Solution Delivery (SD), and Service Management and Planning (SMP) to understand ITOPS existing solutions and capabilities, identify new priorities, guide and advise them on needed IT solutions, manage the OIT response to those needs, and oversee the resolution of all ITOPS issues.
- Develops and cultivates relationships with ITOPS Executive Directors, business partners, leaders, and stakeholders to help articulate critical business requirements identifying the direction and impact on systems and programs, synthesizing input from ITOPS stakeholders coupled with research and analysis findings, and developing and executing detailed implementation strategies.
- Provides technical oversight on contractual agreements regarding optimal solutions and associated costs with the intent of effective account management to drive an IT service and product, ensuring proper and adequate integration of technical, contractual, fiscal, and logistical issues.
- Represents the Associate Deputy Assistant Secretary, ITOPS and the CIO by providing VA business partners an IT executive partner with whom they can jointly strategize and plan IT support and funding requests, identify priority efforts jointly with the business partner, and address acute operational issues in order to meet evolving business demands.
- Operates as the lead point of contact and technical expert for all matters specific to ITOPS account management portfolios, builds and maintains strong, long lasting business relationship, and develops a trusted advisor relationship with ITOPS ADAS and executive …”
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G2X TAKE: Those who support the Department of Veterans Affairs may want to influence who applies for this executive IT role that is delegated full leadership authority and is accountable to ITOPS ADAS and Executive Directors for End User Operations (EUO), Enterprise Command Operations (ECO), Infrastructure Operations (IO), Solution Delivery (SD), and Service Management and Planning (SMP).
