VA RFI: Patient Satisfaction Measurement Services

Solicitation: 36C25620Q0216

The Michael E. DeBakey VA Medical Center (MEDVAMC) in Houston, TX intends to award a contract to the contractor possessing the capability to provide complete service that specializes in the creation, consulting, administration, analysis, reporting and improvement of patient satisfaction. Results of the surveys shall be used to gain insight about the opinions of veterans who use MEDVAMC inpatient and outpatient services.

1. Contractor shall possess 20 Years of Corporate Experience providing patient satisfaction surveys to federal government healthcare institutions to include VHA medical centers of similar size and complexity with high volume. Contractor shall submit Corporate Experience with quote.
2. Contractor shall provide commercial and VA specific benchmarks with the capability to update every 3-6 months. Contractor shall submit with technical quote.
3. Contractor shall provide benchmarks with other Magnet-designated facilities in accordance with ANCC Magnet Requirements. The Michael E. DeBakey VA Medical Center (MEDVAMC) may change benchmark comparison groups as the needs of the organization change. Contractor shall submit with technical quote…
4. Contractor shall provide services that include the mailing of surveys, collection of completed surveys, data analysis, reporting and consulting services designed to improve patient satisfaction for Houston Primary Care Clinics and MEDVAMC Outpatient Clinics in Lufkin, Beaumont, Richmond, Galveston/Texas City, Conroe, Lake Jackson, Katy, and Tomball. Contractor shall submit with technical quote.
5. Contractor shall provide quarterly reports detailing a summary of individual physician/provider scores, Primary Care overall scores and shall include local (Houston, TX), regional (Texas) and U.S. comparative data.
6. Contractor shall provide continuous access to the data to MEDVAMC through the vendor’s password protected website. All data shall be the property of the United States Government. Contractor shall submit with technical quote.
7. Contractor shall implement or transition a scientifically tested and valid survey instrument to Veterans receiving care from physicians/providers in the MEDVAMC Primary Care Clinic and MEDVAMC Outpatient Clinics (as indicated above) without any delays. Contractor shall submit with technical quote….

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