“Acumen Solutions has partnered with the U.S. Department of Veterans Affairs (VA) to deliver a better experience for veterans that are utilizing VA benefits and services by modernizing VA’s systems using the Salesforce platform. These new programs, including the caregiver program, contact center modernization, correspondence management, and grants management, are directly impacting the veteran experience.”
“The VA’s Caregiver Record Management Application (CARMA) system was developed as part of the Mission Act, with the goal of helping over 50,000 veterans receive aid from a caretaker in the comfort of their home, and to provide financial support to caregivers through stipend payments. Acumen Solutions is designing a new system on the Salesforce platform to manage the program applications and triage cases, allowing the VA to modernize the entire process through digital applications rather than the current paper system. The implementation of this program will ultimately result in veterans and their caregivers getting approved for benefits more efficiently.”
“Additionally, Acumen Solutions is leading contact center modernization initiatives across multiple VA programs, including the Debt Management Center (DMC) and several VA Medical Centers…” Read the full press release here.
Source: Acumen Solutions Partners with Veterans Affairs to Transform the Veteran Experience – November 18, 2019. PRWeb.
