“THE PROBLEM
The medical center provides acute care, complex specialty care, advanced diagnostic services, a large multispecialty outpatient clinic, and administrative and support services. It was experiencing many missed or late appointments simply because patients could not find their way around the large facility…”
“PROPOSAL
So Orlando VA Medical Center looked at AI-powered location services technology vendor Mist’s product offering, which it said was unique to its competitors since its architecture was designed to eliminate the complex challenges of legacy overlay networks with the company’s modern microservices platform.
This, coupled with 100% open API capabilities, make this very flexible and easy to solve many indoor location-based problems, said Jeffrey Saura, chief technology officer at Orlando VA Medical Center. Also, by using machine learning and AI…”
“MEETING THE CHALLENGE
Orlando VA Medical Center implemented a pervasive Wi-Fi coverage for guest internet and vBLE for indoor location services deployment campus-wide. Meeting the initial project goal of improving patient experiences and streamlining patient onboarding, the organization deployed blue dot wayfinding along with a smartphone application to offer a tailored patient experience…” Read the full article here.
Source: AI-powered location services and Wi-Fi boosts patient and visitor satisfaction – By Bill Siwicki, August 27, 2019. Healthcare IT News.
