Updated July 26, 2019
Re: Solicitation Number: 36C10E19R0003
VBA developed the Veterans Benefits Management System (VBMS), a paperless claims processing system that enables efficiencies, thereby reducing the time required to process claims for benefits. The system replaces a manual and paper-based process comprised of inherent bottlenecks and inefficiencies.
Populating the VBMS document repository requires ongoing conversion efforts consisting primarily of converting claims-related source materials. Such materials are received in either paper or electronically via fax or other electronic means, or through converting other non-paper source materials. These materials can include: microfilm, microfiche, files stored on Compact Discs (CD), Digital Video Disc / Digital Versatile Disc (DVDs), and flash memory devices. All materials are converted into searchable Portable Document Format (PDF) files, associated metadata is captured, and the images and metadata are uploaded into the VBMS repository.
To continuously improve benefits processing efficiency and cycle-time, VBA has partnered with industry leaders to provide a host of contracted services. Services in the existing contract portfolio include:
- File bank extraction services reduced VBA’s physical footprint at 56 regional offices across the nation, saving taxpayers millions of dollars.
- Conversion services that provide images and metadata to VBMS eFolders.
- Digitized Mail Handling Service (DMHS) that provides a digital preview of converted mail.
- Records Management Services (RMS) that provide storage for converted source materials…
Through these partnerships VBA continues to progress from paper-based processes to an electronic environment supporting greater automation and improved efficiencies. This progression continues through the acquisition of managed services that include the capabilities to:
- Perform intake services
- Perform tracking, handling (including physical storage), and management of all source materials
- Perform conversion services
- Perform inbound and outbound mail management
- Facilitate transaction processing / case management…
Posted July 12, 2019
The Department of Veterans Affairs, Veterans Benefits Administration, Office of Administration and Facilities, Acquisition Division intends to issue a Request for Proposal (RFP) for a Multiple Award Indefinite Delivery-Indefinite Quantity (IDIQ) contract for all services required under the Veterans Intake, Conversion, and Communications Services (VICCS) program, for the VBA Office of Business and Process Integration (OBPI).
Some of those services include: Centralized Source Material Tracking Services; Intake and Conversion Services; Inbound Mail Management Support Services; Rules-Based Processing Services; and Centralized Outbound Services.
This requirement will be competed full and open unrestricted. Anywhere from three (3) to six (6) contract awards are contemplated, providing enough qualified contractors present offers.
