Nextgov: New Federal Service Delivery Model Favors People and Problems Over Bureaucracy

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Agencies overseeing efforts to improve the benefits process around low-income families having a child or seeking early childhood resources will be piloting a “benefit bundle,” for example, that would connect families to available services like Medicaid through personalized case management.

Some projects will require agencies to share information across government data silos and navigate legal authorities around that data and challenges to tech procurement…

As for how the work is being paid for, agencies working on the projects are pooling funding using an authority granted by Congress in the fiscal 2016 appropriations package that allows them to transfer money for work related to cross-agency priority goals, according to an Office of Management and Budget official.

The White House also released a progress update on Friday on the work being done to implement the executive order on customer experience across agencies with specific projects on self-service channels, online forms and rolls, streamlining enrollment in government programs and more… Read the full article here.

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